Customer Installation Form - circlesolutions

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Home
Visitor Management
Solutions
- Software Solutions
- Paging
Partners & Integration
FAQs
(02) 4342 9717
Customer Login
Contact Us

Support

Circle Support

All training and support is included with each solution giving you peace of mind with your implementation.

Our support team is available to help you 7 days a week, from 8:00 am til 8:00 pm. We do what it takes to assist our clients with a broad spectrum of support issues. When required, we make ourselves familiar with third party vendors to ensure all issues are resolved efficiently and thoroughly.

CIRCLE SUPPORT CONNECTION

(02) 4342 9717 Option 1
support@circlesolutions.com.au

CIRCLE SUPPORT CONNECTION

Please complete the below questions to the best of your ability. If you wish to query anything related on this form, feel free to give us a call on (02) 4342 9717. It will provide us with the required information in order to prepare for your installation.

Venue Name

Primary Contact Details

First Name(Required)

Surname(Required)

Phone

Email(Required)

Functionality Details

What is your radius distance for your venue?(Required)

5km

10km

15km

20km

Other

Suburbs 100% in Radius(Required)

Please list ALL suburbs that are 100% in the radius defined for your venue. This will allow for more accurate radius checks for Visitors.

Please attach your logo here:

Max. file size: 32 MB.

What email address would you like to see on the docket?(Required)

Enable Members Day Pass(Required)

Yes

No

Enable Cloakroom Tickets?(Required)

Yes

No

Enable Contractors?(Required)

Yes

No

Who is your membership system with?(Required)

Membership volumes(Required)

Approximately how many members does your venue have?

IGT Site ID

What is your venue's site ID?

What is your card configuration?

A card's configuration usually contains a start and end indicator, with a number, and can be found by swiping the card when notepad is opened. Example: ;0000526311?

Will Members be signing in via swiping on the Circle terminals?

Yes

No

I need more information

Validate Visitors?(Required)

Yes

No

I need more information

This field allows the system to check all Visitors who sign in against IGT to verify if they are a member or not, in the event that a banned or suspended member is attempting entry as a Visitor.

Define "Discontinued" field to be considered as rejected when the member swipes in:(Required)

Sample: 2: Unfinancial, 3:Banned etc.

Please define the Analysis Array for SCAN 2 JOIN:(Required)

Please define the default Analysis Array that new members will be classified as when created from CircleScan to S7000.

Define what field in S7000 the Mobile is held:(Required)

This allows us to extract and store the information in the same fields between S7000 & CircleScan.

Define what field in S7000 the Secondary Phone is held:(Required)

This allows us to extract and store the information in the same fields between S7000 & CircleScan.

Define what field in S7000 the Street field is held:(Required)

This allows us to extract and store the information in the same fields between S7000 & CircleScan.

Define what field in S7000 the Suburb field is held:(Required)

This allows us to extract and store the information in the same fields between S7000 & CircleScan.

Define what field in S7000 the Postcode field is held:(Required)

This allows us to extract and store the information in the same fields between S7000 & CircleScan.

Activate Patron Suspension Check?(Required)

Yes

No

Do you want us to run all Visitor scans through a query against S7000 to detect if they are a Suspended member? Please note: for some venues, this may cause a delay in processing time for the scan. It can be disabled if this is the case.

What is the Grace Period for renewals (days):(Required)

Please enter a number from 0 to 365.

This will allow member entry for the number of define days after membership has lapsed.

Additional Contacts

Please specify the best person or people to receive updates from Circle Solutions, including release information, industry updates etc.

Name

First Last

Phone

Email

Position

IT/Technical Contact Information

Who provides IT services to your venue? Please include their phone number, and email address.

IT Company(Required)

Contact Name

First Last

Phone

Email

What are the preferred machine names for the terminals? For example CIRCLE1, CS1.(Required)

Does your venue form part of a Liquor Accord?(Required)

Yes

No

Maybe

Please tell us what Liquor Accord your venue belongs too.

Accounts

Who is the best person to contact regarding Accounts in your venue?

Name

First Last

Phone

Email

What email should invoices be forwarded too?

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(02) 4342 9717
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